Send a clip,
a bug, or a correction.
There is no contact form and no backend inbox. Email is the channel; describe the problem and, if you can, attach a screenshot rather than the source video.
This address is for this independent site. It is not the official support channel for the open-source rea-video project; use its GitHub issues for the CLI.
Reporting a bug
Please include:
- The browser and version (Chrome, Safari, Firefox, Edge).
- The clip’s duration, resolution and codec, if you know it.
- The status message, and the step where it stopped.
- For a wrong cut: the timecode the workbench reported and the timecode you expected.
- For a wrong palette or motion value: a screenshot of the inspector and the source frame.
A screen recording is more useful than the original video for most UI bugs. If you do send a video, use a link you control and remove anything private first.
Corrections
If a page overstates a claim, a number is stale, or a fact about the open-source project is wrong, send the URL and the correction. Corrections that change a published claim are listed on the editorial page with the date.
What not to send
Do not send a video you do not have the rights to share, a client master, or anything with personal data in the frame. The site has no upload endpoint; email is not a secure drop. If a file is sensitive, keep it on your machine and describe the issue instead.
Questions
Can I send a private video for a breakdown?
No. The workbench runs on your machine; there is no upload endpoint and no inbox that accepts video. If you want to report a bug, describe it or send a short screen recording through a link you control, not the raw source.
How do I report a wrong measurement?
Send the clip’s timecode, the value the workbench reported, the value you expected, and how you checked it. A screenshot of the inspector plus the source frame is enough to reproduce most cut and palette issues.
Is this the official rea-video support channel?
No. Rea Video is an independent browser tool. For the open-source CLI, use the project’s GitHub issues and discussions. For this site, email the address below.
Back to the workbench.
The fastest way to answer most questions is to put a clip on the table.